Frequently Asked Questions

Shipping Information

What Shipping Methods Are Available? 

Artison is committed to deliver your order with good quality packaging within given time frame.  To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies like Delhivery, E-Com Express etc

Do You Ship Internationally?

Yes, we offer two modes of shipping for international destinations.

  1. Expedite shipping through DHL, reaches destination in 4-5 working days after ship [Recommended]
  2. Standard shipping through India Post – Registered Air shipment. Average duration 15-25 days depending on customs delay.

What are the charges for shipping?

We offer Free Shipping for all domestic orders.

For international orders –

  1. Expedite Shipping – Rs.1100/-  for the first product and Rs.600/- for subsequent products.
  2. Standard Shipping – Rs.800/- for first product and Rs.400/- for subsequent products.

When will i receive my order?

Most domestic orders are delivered within 4 to 5 working days. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

Payment Information

What Payment Options Are Available? 

We offer both online payment & cash on delivery [cod] options for our domestic customers. Online payments can be done through our secure payment gateway, instamojo. We accept all master & visa cards issued by banks in India.

How do you accept international payments?

If you have an international credit card [not issued by banks in India], you can either do direct bank transfer to our account or pay through paypal. Our Paypal Link -> https://www.paypal.me/artison

Kindly contact us for details.

Cancellation &Exchange Information

How do I cancel an order on artison.in [before the product is shipped] ?

If for some reason, you have to cancel an order, please mail us at artison.in@gmail.com with your order ID. We will refund the purchase amount after deducting 3% payment gateway charges. If the order has been shipped, we will not be able to cancel the order.

What are exchange – Terms &Conditions? 

If you wish to exchange a product, please notify us within 48 hours from delivery. Read our complete exchange policy here

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